We understand that circumstances may arise where you need to return a product, and we are committed to making the process as straightforward as possible. Please review our return policy below.
1. Eligibility for Returns:
To be eligible for a return, the item must be in its original packaging, and in the same condition as received.
Unlike our other competitors, you are welcome to open the packaging to access the quality.
Returns must be initiated and the items must be received 30 days from the purchase date.
2. Return Process:
Contact our customer service team by clicking here
Please include your order number, the reason for the return, and any relevant details.
Once your return request is approved, we will provide you with a Return Label and further instructions.
3. Shipping Cost:
The customer is responsible for covering the shipping costs associated with the return.
Original shipping costs are non-refundable.
4. Condition of Returned Items:
All returned items are subject to inspection upon arrival. Items damaged due to customer negligence may not be eligible for a refund.
5. Refund Process:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified timeframe.
6. Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
7. Contact Information:
For any inquiries regarding returns or our return policy, please contact our customer service team by clicking here
Opening The Packaging We encourage you to open your goodies up and inspect the quality of our products. Unlike our competitors who don't even allow you to open their packaging for valid returns, we want you to be satisfied with your purchase.
